What you are responsible for
- All activity under your account, including agents, prompts, lead lists, schedules, API keys, and AI connectors you authorize.
- Having a lawful basis to contact every recipient (consent / PDPA / MCMC rules). No spam, fraud, phishing, or harassment.
- The accuracy and legality of scripts, offers, and data you upload or generate through the platform.
- Keeping credentials secret and promptly revoking access when someone should no longer use your account.
- Compliance with Malaysian law and any industry rules that apply to your business.
What Suarify does not cover
- We do not give legal advice, and providing the platform is not approval of your calling or messaging content.
- We are not liable for outcomes of your campaigns, agent replies, or decisions made from transcripts and reports.
- We do not guarantee continuous uptime; telephony carriers, SIP providers, and third-party AI / speech networks can fail or degrade.
- We do not police every call in real time — misuse, illegal dialling, or unauthorized account use remains your liability.
- We do not cover losses from stolen credentials, shared logins, or connectors you leave connected to third-party AI clients.
Full documents: suarify.my/ttnc.html · support@SUARify.my